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![]() ![]() On the Sign In page, tap the link for I forgot my user ID or Password.It will only take a couple of minutes to accomplish this action. If you forgot the User ID, allow me to assist you with how to recover it. In the meantime, let’s perform some basic troubleshooting so you can sign in to your account. Good day, I know the error message you're getting when accessing your account in QuickBooks? This way, I can provide you the right steps in fixing the issue. I want to make sure you're taken care of and everything is fully resolved. Mention me in this thread for any additional details or further help. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. When using this option, make sure to enable pop-up windows.Enter you account contact information then press Get a chat. ![]() Choose Chat with us to initiate a discussion with a live agent.On the next screen, scroll down to How would you like to connect with us section.Enter the keyword Account Management and Billing in the What can we help you with? box.Go to the Help menu then choose the Search tab.To get a hold of a representative, follow these steps: Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. If you want to talk to a live rep or contact Customer Service or Technical Support for billing and account questions, we have a different process to reach them. Just type in your question below, so I can check on it for you. However, we do not handle account-related concerns, like billing, account information and etc. We have a certain time when our live support is available for live calls with a representative.īut I want you to know that this forum is also another channel where you can post your QuickBooks concerns. We are here to answer general QuickBooks questions. ![]() During this pandemic, we have updated our contact options and support availability. Thanks for posting here and sharing your experience when contacting our support, want to make sure you get the support you need. Let me know if you need further assistance in running your reports. To be guided through the process, check out this link: Customize reports in QuickBooks Online. This way, we can verify if this a browser integrated issue.Īlso, you’d be glad to know that you can customize your reports in QBO to show the specific data you need. If this is not the case, I recommend using other browsers that are available to you. If you're able to view the report, I suggest going back to your regular browser and clear its cache. Press keys: Command + Shift + N (Safari browser).Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser).Press keys: Ctrl + Shift + N (Google Chrome browser).To open an incognito window, you can refer to these keyboard shortcuts: There are times the browse is full of junk files that can affect the performance of your account.Ī private window doesn't save data files, it's a great tool in identifying a browser's cache issue. In case you're unable to view or run reports, I recommend accessing your account on a private or incognito window. For more information, you can check this article: Run payroll reports. These reports show your employee’s data such as payroll details and tax info. You can run the Employees Details or the Employee Directory report. Nonetheless, QuickBooks Online (QBO) offers a variety of payroll reports. Can you share with me what specific report you need? This way, I can provide you the right information. ![]() I’m here to help you find the report you need for your 2020 payroll. I appreciate you for joining this thread, Wresource. ![]()
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